Refund Policy

This policy applies to design services purchased from PaymentCardDesign.com.

If we decline your brief

Payment is taken when you submit your brief, before we accept it. We review every brief against the package you selected. If we decline it, you receive a full refund within ten business days, no contract comes into existence and no work is done. We may decline where the brief falls outside our scope, where a requested date is not achievable, where an express request needs our approval and we do not give it, or where we are not able to work with the programme in question.

Additional terms

• Unused concepts have no cash value.
• Unused revision rounds have no cash value.
• A change of mind is not grounds for a refund after work has begun.
• Scope changes may require additional payment.
• If we cannot meet an express date we tell you and refund the order in full. Once express work has begun and the date is being met, the express fee is not refundable separately.